Privacy Policy

When you use sytharivonque's financial education platform, we collect various types of information to provide you with personalized learning experiences and improve our services. This collection happens through different methods and serves specific purposes aligned with Australian privacy legislation.

Your information helps us create a better learning environment and provide relevant financial education content. We use collected data responsibly and only for purposes that benefit your educational experience.

• Deliver personalized learning content based on your progress and interests
• Send important updates about courses, webinars, and new educational materials
• Analyze user behavior to improve our platform's functionality and user experience
• Provide customer support and respond to your inquiries promptly
• Ensure platform security and prevent fraudulent activities
• Conduct research to develop better financial education resources

We also use aggregated, anonymized data to understand learning patterns and create industry reports that help improve financial literacy education across Australia. This research never includes personally identifiable information.

We respect your privacy and limit data sharing to essential partners who help us deliver our educational services. We never sell your personal information to third parties or use it for purposes unrelated to financial education.

• Educational Partners: We may share learning progress with certified financial education providers when you enroll in joint programs
  • Only relevant course completion data is shared
  • Partners are bound by strict confidentiality agreements
• Service Providers: Technical partners who help maintain our platform, process payments, and provide customer support
  • All providers comply with Australian privacy standards
  • Access is limited to information necessary for their specific services
• Legal Requirements: We may disclose information when required by Australian law, court orders, or regulatory authorities
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity with the same privacy protections

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have significant rights regarding your personal information. We're committed to making these rights accessible and easy to exercise.

To exercise any of these rights, simply contact our privacy team using the information provided at the bottom of this policy. We typically respond to privacy requests within 30 days and never charge fees for standard requests.

Protecting your personal information is fundamental to our operations. We implement multiple layers of security measures and regularly update our protocols to address emerging threats and maintain the highest standards of data protection.

• Encryption: All data transmission uses industry-standard SSL/TLS encryption, and sensitive data is encrypted at rest using AES-256 encryption
• Access Controls: Strict employee access controls ensure only authorized personnel can access personal information on a need-to-know basis
• Regular Security Audits: We conduct quarterly security assessments and penetration testing to identify and address potential vulnerabilities
• Secure Infrastructure: Our servers are hosted in Australian data centers with 24/7 monitoring, backup systems, and physical security measures
• Staff Training: All team members receive regular privacy and security training to ensure they handle your information appropriately

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary depending on the type of information and how you use our platform.

• Active Account Data: Personal information and learning progress are retained while your account remains active and for 12 months after your last login
• Communication Records: Email correspondence and support tickets are kept for 3 years to maintain service quality and resolve potential disputes
• Financial Records: Payment information and transaction records are retained for 7 years to comply with Australian taxation and business record requirements
• Analytics Data: Anonymized usage statistics may be retained indefinitely for research and platform improvement purposes
• Legal Hold Data: Information subject to legal proceedings or regulatory investigations is retained until the matter is fully resolved

When retention periods expire, we securely delete your information using industry-standard data destruction methods. You can request earlier deletion of your account and data at any time, subject to legal retention requirements.

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how you use our platform. We're transparent about what cookies we use and give you control over your preferences.

• Essential Cookies: Required for basic website functionality, account security, and remembering your login status
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymized usage statistics
• Functional Cookies: Remember your preferences, language settings, and customization choices to improve your experience
• Marketing Cookies: Used to deliver relevant content and track the effectiveness of our educational campaigns (with your consent)

You can manage cookie preferences through your browser settings or our cookie consent manager. Disabling certain cookies may limit some website functionality, but you can still access most of our educational content and services.

While we primarily store and process your information within Australia, some of our service providers operate internationally. When we transfer data overseas, we ensure appropriate safeguards are in place to protect your privacy rights.

• We only transfer data to countries with adequate privacy protection or under binding corporate rules
• All international service providers must comply with Australian privacy standards through contractual agreements
• We conduct regular assessments of international partners to ensure ongoing compliance
• You have the right to request information about specific countries where your data is processed

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other operational needs. We're committed to keeping you informed about any significant changes that might affect your privacy rights.

• Minor updates (like contact information changes) will be posted on this page with an updated effective date
• Significant changes affecting how we collect, use, or share your information will be communicated via email
• We'll provide at least 30 days' notice before implementing any material changes to our privacy practices
• You'll have the opportunity to review changes and adjust your account settings or withdraw consent if needed

We recommend reviewing this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after policy updates indicates acceptance of the revised terms.